Responsible Gaming
Gaming Should Be Entertainment
At Rocket Play, we're committed to promoting responsible gaming. Online casino gaming should be viewed as entertainment, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable experience, it's important to understand that the house always has an edge, and there's always a risk of losing money.
Play within your means and only gamble with money you can afford to lose.
Age Verification
Online gambling is only available to individuals aged 18 years or older in Australia, or the legal gambling age in your jurisdiction, whichever is higher.
By accessing Rocket Play, you confirm that you meet the legal age requirement in your location. We take age verification seriously and reserve the right to request proof of age at any time.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, help is available:
- Chasing losses by gambling more money to recover what you've lost
- Hiding gambling activities from family, friends, or partners
- Gambling with money intended for bills, rent, or essential expenses
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Increasing amounts of time and money spent gambling
- Neglecting work, study, hobbies, or relationships due to gambling
- Lying about the extent of your gambling
- Borrowing money to gamble or pay off gambling debts
- Failed attempts to cut back or stop gambling
- Using gambling to escape problems or negative emotions
Self-Help Tools & Safer Gaming Features
Rocket Play provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a daily, weekly, or monthly limit on the amount you can deposit
- Loss Limits: Establish a maximum amount you're willing to lose in a set period
- Reality Checks: Receive reminders during your gaming sessions about how long you've been playing
- Session Time Limits: Set automatic session duration limits
- Self-Exclusion: Temporarily or permanently close your account if you need a break from gambling
- Account Cooling-Off: Request a mandatory break from your account
To access these tools, log into your account or contact our customer support team for assistance.
Support Organizations
If you're concerned about your gambling or need support, the following organizations offer free, confidential help:
Australia
- Gambling Help Online: www.gamblinghelponline.org.au — Free counselling and support services for Australian residents
- National Gambling Helpline: 1800 858 858 — Free, confidential telephone support (24/7)
- Gamblers Anonymous: Support meetings available across Australia
United Kingdom
- GamCare: www.gamcare.org.uk — Free support and counselling
- GamStop: www.gamstop.co.uk — National self-exclusion scheme
North America
- National Council on Problem Gambling (USA): www.ncpgambling.org — 1-800-GAMBLER (1-800-426-2537)
- Responsible Gambling Council (Canada): www.responsiblegambling.org
Europe
- Bundeszentrale für gesundheitliche Aufklärung (Germany): Information and support for problem gambling
If You Need Help
Problem gambling can affect anyone. If you or someone you know is struggling with gambling, please reach out for support today. Help is available, and recovery is possible.
Don't hesitate to contact one of the support organizations listed above — they're here to help, and all services are confidential.
Remember: seeking help is a sign of strength, not weakness.